Refund policy

At TripXKeke Studios, we want you to be satisfied with your order. Please review this policy before making a purchase.

Standard Merchandise

We accept return requests for eligible, non-custom merchandise within 14 days after delivery.

To qualify for a return, the item must be:

Unworn, unused, and unwashed
In its original condition
Free from stains, odors, damage, or alterations
Returned with its original packaging or tags, when applicable
Accompanied by proof of purchase

To request a return, email studiostripxkeke@gmail.com with your name, order number, the item you wish to return, and the reason for the request.

Please do not send an item back before receiving return instructions.

Custom, Personalized, and Embroidered Orders

Custom-made, personalized, embroidered, digitized, or made-to-order products are generally final sale because they are created specifically for the customer.

These items are not eligible for a return or refund due to:

Selecting the wrong size, color, wording, placement, or other option
Changing your mind after production has started
Minor differences between screen colors, digital mockups, and the finished product
Errors that appeared in an approved design proof

However, we will review and correct orders that arrive damaged, defective, incorrect, or materially different from the approved design or agreed specifications.

Digital Artwork and Creative Services

Payments for completed and delivered digital artwork, logos, banners, cover art, digitized embroidery files, or other creative services are generally non-refundable.

If a project has not started, a cancellation request may be reviewed. Once design work or production has begun, completed work and costs already incurred may be deducted from any approved refund.

Project-specific deposits, revision limits, cancellation terms, file formats, licensing rights, and delivery requirements will be stated in the written quote or agreement.

Damaged, Defective, or Incorrect Orders

Inspect your order when it arrives. If an item is damaged, defective, incorrect, or missing, email studiostripxkeke@gmail.com as soon as possible.

Please include:

Your name and order number
A description of the problem
Clear photographs of the item, packaging, and shipping label when applicable

After reviewing the issue, we may offer a replacement, correction, store credit, or refund. TripXKeke Studios will cover reasonable return or replacement shipping when the error is ours.

This policy does not limit any rights or remedies required by applicable law.

Return Shipping

Customers are responsible for return shipping costs for approved returns involving fit, preference, or a change of mind.

Original shipping charges are non-refundable unless the item was damaged, defective, incorrect, or the order was canceled because we could not fulfill or ship it as agreed.

We recommend using a trackable shipping method. TripXKeke Studios is not responsible for an unauthorized return or a returned package lost in transit.

Exchanges

For eligible non-custom merchandise, the original item must be approved and returned before an exchange can be completed.

Because inventory can change, we cannot guarantee that the requested replacement size or color will remain available. If it is unavailable, we may offer another item, store credit, or a refund.

Refunds

We will notify you after receiving and inspecting an approved return.

If the refund is approved, it will be issued to the original payment method. Please allow up to 5 business days for us to process the refund. Your bank or card provider may require additional time to post it to your account.

Cancellations

Standard merchandise orders may be canceled before fulfillment begins.

Custom, personalized, embroidered, and creative-service orders may only be canceled before design work, purchasing, digitizing, or production begins. Contact us immediately, but cancellation cannot be guaranteed.

If we cannot ship an order within the promised timeframe, we will notify you and provide the option to accept the delay or cancel the affected order for a refund.