Shipping policy
Last updated: October 1, 2026
Thank you for shopping with TripXKeke Studios. This Shipping Policy explains our processing, shipping, tracking, and delivery practices.
PROCESSING TIMES
Processing time is the time required to prepare your order before it is given to the shipping carrier. Processing time does not include carrier transit time.
Standard, ready-to-ship merchandise is generally processed within 3–7 business days after payment is received.
Custom, made-to-order, personalized, and embroidered products require additional production time. Your estimated production timeline will be provided during the ordering or approval process. Production begins only after payment, required artwork, measurements, customization details, and any necessary design or proof approvals have been received.
Business days do not include weekends or federal holidays.
CUSTOM AND EMBROIDERED ORDERS
Custom and embroidered orders may require additional time depending on the product, design complexity, order quantity, artwork quality, and material availability.
Digitizing for embroidery starts at $25 and is separate from embroidery and shipping charges unless otherwise stated in writing.
Changes requested after a design proof has been approved may increase the production time and price. Shipping estimates begin after production is complete—not when the order is originally placed.
DIGITAL AND CREATIVE SERVICES
Digital services and products, including logos, cover art, banners, digitized embroidery files, and other digital designs, are delivered electronically and are not physically shipped.
SHIPPING RATES AND DELIVERY ESTIMATES
Available shipping methods, rates, and estimated carrier delivery times will be displayed at checkout when applicable.
Delivery estimates are provided by the shipping carrier and are not guaranteed. Carrier delays caused by weather, holidays, emergencies, service interruptions, or other circumstances outside our control may affect delivery.
Rush delivery is not guaranteed unless TripXKeke Studios confirms the deadline in writing.
TRACKING INFORMATION
When tracking is available, customers will receive tracking information by email after the order has been shipped.
Tracking information may take up to 48 hours to update after a shipping label is created.
SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address.
Please review your address carefully before submitting your order. If you notice an error, email studiostripxkeke@gmail.com as soon as possible. Address changes cannot be guaranteed after an order enters production or has been shipped.
TripXKeke Studios is not responsible for delays or delivery problems caused by an incorrect, incomplete, or outdated address supplied by the customer.
RETURNED-TO-SENDER PACKAGES
If a package is returned because of an incorrect address, refused delivery, failed delivery attempt, or failure to collect the package, the customer may be responsible for additional shipping costs before the order can be shipped again.
Original shipping charges are generally nonrefundable unless the return resulted from an error by TripXKeke Studios or a refund is otherwise required by law.
MULTIPLE SHIPMENTS
Orders containing multiple products may arrive in separate packages. If an order is divided into multiple shipments, additional tracking information may be provided.
DELIVERED BUT NOT RECEIVED
If tracking shows that a package was delivered but you cannot locate it:
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Confirm that the shipping address on the order is correct.
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Check around the delivery location, mailbox, parcel locker, household members, neighbors, and building management.
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Contact the shipping carrier for delivery details.
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Email studiostripxkeke@gmail.com with your order number and tracking information.
TripXKeke Studios will assist with available carrier inquiries or claims. Any replacement, refund, or other resolution will depend on the circumstances, carrier findings, available insurance, and applicable law.
LOST OR DELAYED PACKAGES
If tracking has not updated or the package appears lost, please email studiostripxkeke@gmail.com. We may ask the carrier to investigate before determining the available resolution.
TripXKeke Studios is not responsible for carrier delays outside our control, but we will make reasonable efforts to assist customers with locating delayed shipments.
DAMAGED PACKAGES
If your order arrives damaged, email studiostripxkeke@gmail.com promptly after delivery.
Please include:
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Your name and order number
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Clear photographs of the damaged product
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Photographs of the shipping box or mailer
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Photographs of the shipping label
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A brief description of the damage
Please keep all packaging materials while the issue is being reviewed. Depending on the circumstances, TripXKeke Studios may offer a replacement, repair, store credit, or refund in accordance with our Return and Refund Policy and applicable law.
SHIPPING DELAYS BEFORE DISPATCH
If TripXKeke Studios cannot ship an order within the promised timeframe, we will notify the customer by email and provide an updated estimated shipping date when available.
The customer may accept the delay or cancel the unshipped portion of the order for a refund. If we cannot fulfill or ship the order, we will cancel the affected portion and issue the appropriate refund.
SHIPPING DESTINATIONS
Available shipping destinations are determined at checkout. If Shopify does not accept a shipping address or display an available shipping method, delivery to that destination may not currently be available.
POLICY CHANGES
TripXKeke Studios may update this Shipping Policy as our services, carriers, or business practices change. The version posted on our website at the time of purchase will apply to that order unless otherwise required by law.
CONTACT
For shipping questions, contact:
TripXKeke Studios
Email: studiostripxkeke@gmail.com